Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) are a binding agreement between you and Roger Repair LLC (“Roger”). By creating an account or using the Roger app or website (the “Service”), you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use the Service. You must be at least 18 years old to use the Service.

2. What Roger is (and isn’t)

Roger is a technology platform that matches homeowners with an independent, third-party service professional (“Professional”) for home-repair work, and helps you book, communicate, and pay for that work. Roger does not itself perform repair services. The Professional is solely responsible for the work they perform. Roger is not a party to the service relationship between you and the Professional, does not employ the Professional, and does not control how the work is done, except as described in our matching and quality processes.

3. Your account

You agree to provide accurate information, keep your login secure, and be responsible for activity under your account. Tell us promptly at hello@rogerrepair.com if you suspect unauthorized use. You may delete your account at any time in the app or by contacting us.

4. Booking a job

When you describe a job, we match you to one Professional and show you an estimated price range. The price range is an estimate, not a final quote. The final price is set by the Professional based on the actual work and confirmed before or at completion, consistent with the information you provided. You authorize the Professional to perform the work you request.

5. Payments

• Payments are processed by our third-party payment processor, Stripe. By booking, you authorize a hold on your payment method at the estimated amount and a charge for the final amount when the job is complete.
• The charge covers the work performed by the Professional. Roger may earn a fee from the Professional for use of the platform; this does not add a separate charge to you beyond the job price unless stated.
• You’re responsible for the charges associated with jobs you book, including any trip fee or cancellation fee described in Section 6.

6. Cancellations, reschedules, and fees

You can cancel or reschedule in the app. Fees follow our published policy:

• Cancellations made well before the arrival window are free.
• A cancellation within two hours of the arrival window, or after the Professional is en route, may incur a $25 trip fee.
• Specific amounts and timing are described in the app at the time of booking and may be updated.

7. Reviews and conduct

You agree to provide honest reviews and to treat Professionals respectfully. You agree not to: misuse the Service; provide false information; harass, threaten, or discriminate; attempt to take a Professional off-platform to avoid fees; interfere with the Service’s operation; or use the Service for anything unlawful. We may suspend or remove accounts that violate these Terms.

8. Roger Plus

Roger Plus is an optional Roger membership for $19/month that provides priority service and member pricing on future jobs. You can cancel anytime, effective at the end of the current billing period. Membership fees are billed by Roger and processed through Stripe. Roger Plus is a benefit tied to real-world repair services; it is not a digital-content subscription.

9. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Roger disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Roger does not warrant the work performed by any Professional. While we vet Professionals and hold them to performance standards, we do not guarantee any particular outcome, timing, or repair result. Your dealings with a Professional are between you and that Professional.

10. Limitation of liability

To the fullest extent permitted by law, Roger and its owners, officers, and employees will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Service or any job. Roger’s total liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid Roger (not the Professional) in the three months before the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions don’t allow certain limitations, so some of these may not apply to you.

11. Indemnification

You agree to indemnify and hold Roger harmless from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your interactions with a Professional.

12. Disputes and governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

Arbitration and class-action waiver. Any dispute that can’t be resolved informally will be resolved by binding individual arbitration rather than in court, except that either party may bring a claim in small-claims court. You and Roger waive any right to a jury trial and to participate in a class action. You may opt out of this arbitration provision within 30 days of first accepting these Terms by emailing hello@rogerrepair.com.

13. Changes to the Service or these Terms

We may modify the Service or these Terms. If we make material changes to these Terms, we’ll notify you in the app or by email and update the effective date. Continuing to use the Service after changes take effect means you accept them.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service or other users.

15. Apple App Store terms (applies to the iOS app)

These Terms are between you and Roger only, not Apple. Apple has no obligation to provide support or maintenance for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claims relating to the app (including product-liability, legal/regulatory, or consumer-protection claims). Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a U.S.-embargoed country or on a U.S. prohibited-parties list, and you will comply with applicable third-party app-usage terms.

16. Miscellaneous

If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision isn’t a waiver. You may not assign these Terms; we may. These Terms are the entire agreement between you and Roger regarding the Service.

17. Contact

Roger Repair LLC
Email: hello@rogerrepair.com
Mailing address: 20225 NE 34th CT #2118, Miami, FL 33180