Privacy Policy

Roger (“Roger,” “we,” “us”) operates the Roger app and rogerrepair.com, a home-services company that helps homeowners book one vetted local pro for a repair. This policy explains what we collect, why, and your choices.

Information we collect

When you request service, we collect the information you provide: your name, email address, phone number, the property ZIP code or address for the job, the description of the problem, and any photos you choose to upload. If you pay through Roger, payment is processed by Stripe; we do not store your full card number.

How we use it

We use your information solely to provide the service: to classify your request, assign one local pro, book and coordinate the job, process payment, and provide support. To fulfill a job you book, we share only the details the assigned pro needs to complete that specific job (your name, contact number, address, and problem description). That sharing is solely to perform your booked job — it is not lead generation, and we do not distribute your information to multiple providers. We do not sell, rent, or share your personal information — including your mobile phone number or SMS opt-in — with third parties for their own marketing, and we do not use it for third-party advertising.

SMS / text messages

When you provide your mobile number at booking, you consent to receive transactional text messages from Roger about your job — booking confirmations, pro-on-the-way alerts, status updates, and receipts — at the number you provide, including via automated technology. Consent is collected directly by Roger at the time of booking and is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not sell or share your mobile opt-in information or SMS consent with any third party for marketing; your mobile opt-in data is never shared with contractors or partners for their own marketing.

Email communications

We may also send you transactional email about your job (confirmations, status updates, receipts). You can opt out of non-essential messages at any time by contacting us below.

Data retention & security

We retain job and account records as needed to provide the service and meet legal obligations, and we use industry-standard safeguards to protect your data.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable time.

Contact

Questions about this policy? Email hello@rogerrepair.com.